Frequently Asked Questions
Everything you need to know about your Vani Cosmetics experience.
Are Vani Cosmetics products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and we offer a wide range of vegan-friendly options clearly marked on our product pages.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the domestic region. International shipping times vary by location but generally range from 10-21 business days.
What is your return policy for makeup products?
Due to the hygienic nature of cosmetics, we only accept returns on unopened and unused products within 30 days of purchase. If a product arrives damaged, please contact our support team immediately for a replacement.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping rates and customs duties are calculated at checkout based on your specific destination.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of placing your order by contacting our customer service team.
How can I track my shipment?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.